Can you inbox me your registered email address with EchoSign so that I can quickly check? Please don't share it on public forums.
My client was able to reset the API key so that resolved that issue. Now I still get the following message when trying to import signed doc to get fields for merge mapping - any recommendations? Unable to retrieve form fields for the specified agreement: The specified agreement with the ID 'a0gL0000001lAU0IAM' does not exist. Make sure that the agreement has been sent and signed
This may be a sandbox issue as I can import in production. In my dev sandbox or full sandbox, I get the error. Unfortunately, I can't develop in production
FYI - this issues were resolved by upgrading to latest version