RH 7.01 update

[HKabaker]

Did I miss something?

Today RH 7 updated itself. I can't find anything about it.

Thanks.

Harvey

[Peter Grainge]

Look in Program Files | Adobe | RH7. There's a readme.

[Eliser]

Hi,

I updated RoboHelp 7 with the 7.01 version but I have now my RoboHelp in two languages : French for all and English for the Styles Dialog box...

Do you have the same problem with other languages ?

Thanks !

Eliser

[Peter Grainge]

Eliser

I have alerted Adobe to this as it sounds like a problem with the update. Obviously they are going to need some time to investigate.

Check in the code what happens when you apply a style. If it gets named incorrectly, be very careful. In Programs Add / Removed, you can uninstall the patch. It should revert you to the previous build.

[Peter Grainge]

It has been confirmed as a bug but I have no timescale for a fix.

[Guest]

Peter,

Any word from Adobe about what to do if your updater doesn't work out of RH? They still haven't posted the update on the site. Thanks,

Ben

[Peter Grainge]

I'll see what I can find out. Nothing yet.

[Peter Grainge]

Ben

Sorry it should be at

http://www.adobe.com/support/robohelp/downloads.html

but it isn't. It's being looked into.

[Guest]

Right, that's where I checked. Thanks, Peter, you're a great resource.

[Guest]

My updater is not working with RH either. I checked the link posted above by Peter and it is not updated yet. Is there any other way to apply the update besides using updater?

Thanks!

[Guest]

I tried the update several times, it failed every time...
I open up RoboHelp today and go to try again and it apparently installed but said it failed... Hmm.

[octechwriter]

I had the same problem after reinstalling the Technical Communication Suite. I was able to resolve the issue by removing the RH 7.01 Updater through Window's Add and Remove Program control panel and the running the Adobe Updater again.

I'm not sure if this will help in your situation, but hopefully, it helps somebody.

[Guest]

Thanks, skdfl;sdfpokfl;kf;fk -- your Feb 27 post helped me. I'd already updated to 7.0.1, but then I had to resinstall TCS for another reason, and after that I couldn't re-update RH. When I checked Add/Remove Programs, I didn't find an Updater entry, but found an entry for RH 7.0.1. I removed it, and then the update worked.

[john41]

I heard that there was an update to the RH7 documentation somewhere. I haven't been able to find it on the Adobe website, so I wanted to find out where it is and how to get to it, please.

[Captiv8r]

Hi John and welcome to our community

I don't believe it was the documentation that was updated. Instead, Adobe has created an update to the application itself.

Cheers... Rick

[vivek_k-GfmzA1]

RoboHelp 7.0.1 update has been posted on the Adobe website. You can download it from
http://www.adobe.com/support/robohelp/downloads.html

Vivek.
Adobe Systems.

[Guest]

Thank you very much!

[Guest]

Thank you very much! Sure enough, Help > About now says v. 7.01.001.

[Guest]

Sorry about the duplicate--my browser was hanging on the first one.

[Ed Hawco]

Hello. I'm not sure if I should start a new topic or just wake this one up. I'll try the latter first...

WinXP, with Adobe Technical Communications Suite (Framemaker 8, Acrobat 8, Robohelp 7.) I installed TCS and had to uninstall and reinstall a couple of times.

The system is stable now, except that every so often the auto updater tries to download and install RH 7.0.1. In fact, it also tried as soon as I reinstalled each time. However, it always fails. (The download works but the install fails.) It never tells me why, just that something has failed and the software was not updated.

I checked in Add/Remove Programs, and RH is listed as being 7.0.2!

BTW, I never actually use RH; I have it only because all of us on the team use the same TCS package.

More: I start RH for Word and it gives me an error that says it cannot start Word. Then it starts Word. :-/

"About RH" says it is RH 7.0, build 145

When I start RH HTML, the "About" also says 7.00.145.

So why does Add/Remove Programs say 7.02? If I uninstall, it will uninstall the whole Robohelp. I do NOT want to reinstall TCS again!

Help!

[Peter Grainge]

Ed

Something has got into an almighty mess.

On the Word issue, was RH (TCS) installed after Word? If not, that could be part of the problem. If it was, then see Print Issues on my site. There is an item there that may help.

On the patches, in theory if you uninstall 7.0.2 and reboot, then 7.0.1 should show in the list of programs. Try that first.

Did you have RH installed before TCS and then install TCS over the top? Won't fly.

Are you aware that TCS has to be installed by yourself or admin and that the logon used has to have local admin rights? I think it would have failed without those rights but worth asking.

Take a look at those things and then post back.

[Peter Grainge]

Ed

Are you also getting a runtime error 49 message? If so, see Using RH7 on my site. That was fixed in patch 2 bit with what you report, I wouldn't be too confident patch 2 was installed properly.

Also you might need to fix it manually the first time.