Nothing happens...

[nikki2828]

I can download the application but when the installer comes up its just a black box that does nothing.

[andys75622553]

To help you we need to know what operating system and browser you are using.

[Crazydavedk]

Hi Andy!

I have the same problem, and it is a recurring one. It seems that ALL of Adobe updates simply open up an empty screen. And when I close the empty, inert box, it opens up an empty IE that is pre-crashed with an adobe adress. It has been like this for ages. It takes about 4-5 hours to find a link that actually updates the programs, so Firefox doesn't complain about unsafe plugins. Nothing "automatic" works, and all the manual attempts end in blank screens.

I use W7 and Firefox.

[_maria_]

Hi,

Did you move the installer file from one machine to another, or from one location on the file system to another? If so, please try the following:

1. Right-click on the installer file and select Properties
2. In the General tab click the Unblock button
   
   
3. Click Apply
4. Click OK to close the window
5. Double-click on the installer file to launch the installer

--

Maria