Error "E_ACT_NOT-READY" on my newly purchased Mac, but I'cant deactivate my Adobe ID. Always: Try again an other time.

[ursulag60868131]

On my newly purchased Mac I can't download E-Books. Always: Error "E_ACT_NOT_READY" . But when I try to deactivate my Adobe ID (under "Help", it isn't possible. It's always the answer: Try again later. ?????

[Sheena Kaul]

Hi,

Please specify the application you are using.

Regards,

Sheena

[Del_Z · Accepted solution]

HI ursulag60868131,

It sounds like you're experiencing an issue with Adobe Digital Editions. Have you followed all the troubleshooting steps under E_AUTH_NOT_READY in this document: Activation errors‌? Since you are unable to deactivate via the Help menu, you may try bypassing the activation error by navigating to Users/Library/Application Support/Adobe/Digital Editions and dragging the activation.dat file to the trash (Step 5 in the linked document). Restart ADE and attempt to reauthorize.

In case you need additional assistance, I am moving this discussion to the Adobe Digital Editions‌ forum.

Best,

Del

[ursulag60868131]

Hi Del,

Thanks! I will follow your advice and try it. I hope….

Best,

Ursula