Why does Flash19 installation crash at 55% during download portion? (Win7, Firefox 41.0.1)

[Guest]

Tried everything, still stops at around 55% every time...says 'downloading' then it goes to FINISH, and takes me to try again?

[eswar6771017]

Hi madcowmon,

To further investigate this issue, can you please provide us the following log files . If you have a few minutes, Please do the following:

1. Download the online installer from https://get.adobe.com/flashplayer
2. Create an empty text file named ADM.trace inside your %temp% directory (C:\Users\<YourUserID>\AppData\Local\Temp\).  The file extension itself is .trace, not .txt or anything else.

• To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
• Rename the new file to ADM.trace
  • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help

  3.  Run the online installer again until the error is returned.

   4. The FlashInstall.log file located at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS, there's another FlashInstall.log file located at C:\Windows\SysWow64\Macrodmed\Flash.  We require both files from a 64-bit OS.

   5. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location - C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs

   6. Upload the files using the How to share a document instructions

• Post the following information in your reply:
  • URL to the uploaded log files

Thanks,

Eswar.

[Guest]

OK tried install again, same result, but got to about 57% this time.

Here are the files generated:

Shared Files - Acrobat.com

Thanks!

[eswar6771017]

Hi,

Can you please do the following steps

• Download the uninstaller Uninstall Flash Player | Windows
• Close all the applications and run the uninstaller
• Reboot the system

Now download the flash player installer from Installation problems | Flash Player | Windows

• Go down to the bottom where it says, "Still having problems?". Click on the link for your browser.
• Run the installer.

Thanks,

Eswar.

[Guest]

HI

I tried your suggestion, but as I've encountered before, uninstaller and installer both tell me that Flash settings manager is running, close it and try again.  I don't see it running in applications, processes, or services in task manager.  WTF?  Any other suggestions?

Thanks

[_maria_]

Hi madcowmon,

When you view Task Manager to see if the Settings Manager (FlashPlayerApp.exe) is running, are  you selecting 'Show processes from all users'?  If not please try that.

If that's still unsuccessful and FlashPlayerApp.exe is not displaying in the Task Manager when viewing processes for all users, please do the following:

1. Launch Windows Explorer
2. Navigate to the following location:
   1. on 32-bit OS: C:\Windows\System32
   2. on 64-bit OS: C:\Windows\SysWOW64
3. Look for FlashPlayerApp.exe
4. If the file is there, what is the file size?

Thank you.

--

Maria

[Guest]

Hi

All Users is checked, and file size for FlashPlayerApp.exe is 761KB

Thanks!

[_maria_]

Hi,

Can you try to delete the FlashPlayerApp.exe file from the file system location?

--

Maria

[Guest]

I found and deleted the file.  Now what?  I dont want to do ANOTHER system restore.

[_maria_]

Hi madcowmon,

Sorry for the late reply.

Please try a clean uninstall and install:

• Download the uninstaller Uninstall Flash Player | Windows
• Download the flash player installer from Installation problems | Flash Player | Windows
  • At the bottom of the page, in the 'Still having problems' section.
• Close all the applications and run the uninstaller
• Reboot the system
• Run the installer.

If either the uninstall or the install do not work, provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash (if this is a 64-bit OS, the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash is also required).  Upload the file(s) to cloud.acrobat.com using the instructions How to share a document or some other file sharing service of your choice.  Post the link to the uploaded file(s) in your reply.

--

Maria

[sirojajam]

+1 Just want to let tech department know that another user (particularly me) is having pretty much the same trouble, but there's a difference that my notebook in question is pretty old (about 6 years old for sure) and it is Windows XP there, and not going to bother upgrading it to anything even more demanding. Up till now everything worled fine. Then I tried to update (yesterday). It didn't went well (just as described). So I've also tried everything (all the suggestions by Adobe) and nothing changed the way this impotent installation behaved... I am sorrowful I unistalled Flash player I had before and altogether tried to update it. Now I am asking myself, why on Earth?.. Why indeed. Why update if it screws you like that. You noticed, probably, that I am very woebegone. I'm really depressed. But what can I do? I'll sleep and check this forum later. Hope there'll be some .. enlightment here. Wish us all have luck.

[Guest]

I uninstalled Flash18 to see if that helped too.  When it didn't, I used Windows restore point to go back and at least have Flash 18 to use.  Hope this helps.

[Carm01]

Let me guess you used their wonderful online installer?

[sirojajam]

Carm01 , You are 100% correct, indeed! You know where to look, dude! And you've pointed it exactly into the root of the problem. Giving you a round of applause for that, no answer from the tech support is needed anymore. They keep it quite anyway...

[Carm01]

Check out the link in my profile. I created an app ( standalone exe ) that will uninstall, clean up and reinstall the latest flash player version, no hassle. It will not fix any broken settings lol

Adobe has the mentality of a brick when it comes to simplifying things, and points you to that online installer that wants you to install their certified bloatware; that's the only reason they can't keep it simple

Hope that helps

Best regards

[Guest]

I don't see the standalone.exe link in your profile?  Can you link to it here?

Thanks

[Carm01]

Adobe Flash Updater download | SourceForge.net

[Guest]

OK just saw this...this is for 64-bit, do you have one for 32-bit win7?  Or will this work?

[Guest]

Yup used online installer...will try your fix!