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E Auth Not Ready

New Here ,
Oct 31, 2015 Oct 31, 2015

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I am getting the E Auth Not Ready error message after upgrading to the most recent version of DE. I am trying to follow the instructions on the help page but am unable to get through even the deauthorization step.

Screen Shot 2015-11-01 at 1.16.07 AM.png

I know I have the correct password. Any advice?

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LEGEND ,
Nov 01, 2015 Nov 01, 2015

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Do you used Windows or Macintosh?

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New Here ,
Nov 01, 2015 Nov 01, 2015

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Mac

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LEGEND ,
Nov 01, 2015 Nov 01, 2015

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LATEST
  1. Quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

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