Returning and re-borrowing the same book gives "Loan not on record" error

[Francesca_Verga]

Hi everybody,

I work at a library.

One of our users has the following problem:

She returned an e-book by mistake, so she borrowed it again.

However, she cannot open the new loan, because she gets the message "Loan not on record. This book might have been already returned".

I have tried doing the same thing, and I get the same scenario.

The provider's platform showed that the book had been returned (Checkouts=0), so I borrowed it again (checkouts=1).

I have tried deleting all files associated with the book, including those in .....\Documents\My Digital Editions and .....\Documents\My Digital Editions\Manifest, but it didn't help.

I am wondering whether I should aslo deauthorize and reauthorise.

Do you have any ideas?

Thank you,

Francesca

[Nanaky]

Re-Download the eBook after the new Loan?

[Francesca_Verga]

Sorry, I did not mention that.

We have already done that, several times, but we get the same error message.

I have deleted associated files between one go and the next, but it didn't help.

[Nanaky]

Have you also the file under the Folder of My Digital Edition removed?

[Francesca_Verga]

Yes, but it doesn't help.

[Nanaky]

Sorry but this is at moment my last idea.

[Francesca_Verga]

Thanks, anyway!

Bythe way, I also tried deauthorising and reauthorising the PC, but it doesn't help either.

[Francesca_Verga]

Does anybody have other suggestions ?