Hi KLGW and welcome to our community
I'll see if I can offer help with some of the questions:
Is it possible to set access rights on a per topic basis?
No. I believe the closest you can come here is to restrict by
folder on a server. But that's a total server issue and not one you
would control using RoboHelp.
Is there a mechanism in place to allow users to submit
questions/feedback
I'll have to defer to someone else on that. Hopefully my
fellow Adobe Community Expert John Daigle will answer that one.
and some user levels to create a new topic?
Not from a generic standpoint. I'm guessing that you
might be able to influence this using RoboSource Control,
but I'm thinking you may be considering a more restrictive level
here. Perhaps only allowing certain types of information. Images
and whatnot. Essentially providing a "template" where they can only
change certain areas?
Can users email a topic to someone?
Not with RoboHelp as it stands. I suppose you could use
JavaScript to capture the body of the topic. But there are the
images. I believe I've seen reports that server side scripting can
do this.
What you
can do here that I as well as others do, is to E-Mail the
Topic Link to the user. Would that be acceptable?
Cheers... Rick