OK, I completely uninstalled and reinstalled RH X5. At that
point, I was using X5.0.1. I tried creating print documentation and
got the same error. Then, I went to
http://www.adobe.com/support/robohelp/downloads.html.
I added the X5.0.2 update and updated the templates for Word
XP/2002 since I'm using Word 2002. Same result. From your
checklist:
1) I am now using RH X5.0.2 (build 801) and Word 2002.
2) As described above, I added the 5.0.2 patch and updated
the Word templates.
3) I put the Macros security in Word to Medium. Is there some
other security setting I should be adjusting?
4) I looked at the print issues on your site. I tried the
fixes for snippet 26, which involved adjusting macros security as I
described above. Not sure about the nested tables. Also, although,
I have admin rights on my machine, I can't seem to find any virus
security. It may be running invisibly or it may just be on our
servers. Is that even possible? Should I look into this more?
5) I believe I do have admin rights for my computer. I seem
to be able to download and install and adjust settings at will
(except for any virus settings--see #4 above).
6) I tried moving my project to the desktop and opening from
there. I also tried shortening the output file name and path,
because I recall someone else suggesting that. All with the same
error result.
Again, here's the output:
Preparing to created Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished Preparing in 0 seconds...
Cleaning up temporary files...
Internal error encountered. Failed to generate Printed
Documentation.
Any last ideas would be most appreciated. Thanks!