Copy link to clipboard
Copied
I was told when I contacted Customer Care that I needed to post my question on here: I have recently purchased a new laptop and have downloaded ADE onto the new computer so that I can read my ebooks on the new laptop. However, on the old laptop, ADE continuously says that I am not connected to the internet. The book publishers have told me that this is an issue with your program, and not with their books. Can you please tell me what I need to do in order to make sure I can read these ebooks on my new laptop?
Thank you very much for your help!
Copy link to clipboard
Copied
Which error message get you exactly when tray to authorize?
Do you used Windows or Macintosh?
Copy link to clipboard
Copied
I am using Windows on both machines. I was getting an error message on the new computer that said E_LIC_ALREADY-FULFILLED_BY_ANOTHER_USER, so then I saw on one of your forums that I should try erasing the authorization in the ADE on the old computer and then re-authorizing. It allowed me to erase the authorization, but would not allow me to re-authorize (I kept getting a red error message that said I was not connected to the internet). THEN, I read on your forums that this sometimes happens with ADE 4.5, and the suggestion was to uninstall and then install 4.0 on the old computer, so I did THAT. And I'm STILL getting the same error message on the old computer (that I'm not connected to the internet, AND I can't even READ any of the books that I already have on there. So, now I can't read the books on EITHER computer.
-
Copy link to clipboard
Copied
FULFILLED_BY_ANOTHER_USER say that you has your Device authorize with a other Adobe ID as you buy the eBook. So you must remove the Authorize and authorize again with the Adobe ID which has used by the first download: