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i am trying to load my books on a new laptop and get this error: E_ADEPT_INTERNAL

New Here ,
Nov 03, 2015 Nov 03, 2015

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I had to get a new laptop because my old one got ruined. I am unable to turn the old one on and so i cant erase the authorization on that laptop. i have authorized the new laptop and am loading the book but when i try to load it i get this error: E_ADEPT_INTERNAL. I have the books loaded on my work computer but need to have them at home as well. any help would be appreciated

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LEGEND ,
Nov 03, 2015 Nov 03, 2015

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New Here ,
Nov 03, 2015 Nov 03, 2015

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I completed all steps and no luck. still getting same error. On a side note when i open it after deleting the file it does not go through the assistant to authorize. i have to go to help to authorize and to think of it i had to do that the first time.

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LEGEND ,
Nov 04, 2015 Nov 04, 2015

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Can you now open the eBook?

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New Here ,
Nov 12, 2015 Nov 12, 2015

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nope still get same error. any other ideas?

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LEGEND ,
Nov 12, 2015 Nov 12, 2015

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Do you used Windows or Macintosh?

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New Here ,
Nov 13, 2015 Nov 13, 2015

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I have a Mac. It's a Mac book pro.

Jason

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LEGEND ,
Nov 13, 2015 Nov 13, 2015

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Quit Adobe Digital Editions. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later. Open Adobe Digital Editions and reauthorize.

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New Here ,
Nov 13, 2015 Nov 13, 2015

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I did that already and it didn't do anything. I think the page you sent me to before said to do that. Anyways I did that, I tried installing an older version of the program and that didn't help either. Could it be a result of me not being able to deauthorize the old computer cause it won't turn on?

Jason

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LEGEND ,
Nov 13, 2015 Nov 13, 2015

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Work it with a file under this link: eBook Beispiel-Bibliothek | Adobe Digital Editions

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