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I have a powerbook mac OS X 10.11.1 (el capitan) and it's impossible to install flash player

New Here ,
Nov 16, 2015 Nov 16, 2015

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There is no flash on my computer, when i want to install it , i put my password and then it's written: failure installation, not writing permission (bad translation from french).

on my preference system , on security and Privacy i autorise to download application from everywhere.

on safari preferences-security- everything is checked

does somebody have an idea to help me?

thanks a lot

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Adobe Employee ,
Nov 16, 2015 Nov 16, 2015

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Hi peggyn52909479,

Flash Player requires Admin permissions to install.  Is the User Account you are using to install an Adminstrator? 

Please post a screenshot (see How to post a screenshot in the forum) of the installer window with the error message.

Thank you.

--

Maria

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New Here ,
Nov 16, 2015 Nov 16, 2015

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yes i have an admin account. i open a new cession with also administrator account and it works.

So there is something in my cession who prevents to install it. Do you have an idea?

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Adobe Employee ,
Nov 17, 2015 Nov 17, 2015

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Hi peggyn52909479,


By new cession, do you mean created a new Admin account?

It's possible there are some permissions issues with the original user account.  You can try running disk repair and permissions repair.  Note that permissions repair only repairs permissions on system files and not user account files.  If the permissions issues is with the user account repair permissions won't work.  See this for more information: How to Repair User Permissions in Mac OS X.  I post this link for informational purposes only and recommend you investigate the issue further.

Did you upgrade to OS X 10.11 from a previous version or is this a new install (meaning, if you had a previous version you completely wiped out the previous version and perform a new/clean install of OS X 10.11)?

--

Maria

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