Flash is installed but will not activate. I use Win 7

[carolr17103168]

why wont my flash player activate? It is installed in Windows 7

[_maria_]

HI carolr96281801,

What does "why wont my flash player activate" mean?  What happens when you try to view Flash content?  What browser is this on?

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Maria

[carolr17103168]

Hi Marie, my browser is Explorer. Flash will not install or show up. I also use Windows 7. Carol

[_maria_]

Hi carolr96281801,

When you install Flash Player, does it finish successfully or are there errors?

Please ensure Flash Player is enabled and ActiveX Filtering is disabled:

• Enable for Internet Explorer‌
• How to Turn "ActiveX Filtering" On or Off in IE9, IE10, and IE11
• Installation problems | Flash Player | Windows‌

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Maria

[carolr17103168]

Hi Marie, it just stops at about 75-80% with a little yellow triangle which means no can do “I guess”

[_maria_]

Hi carolr96281801,

Is there an error message?  I'd be great if you could provide a screenshot (see How to post a screenshot in the forum).

The install log files will also help investigate the failure.  Please provide the following files:

• FlashInstall.log file saved at the following location:
  • 32 Bit Windows:
    • C:\Windows\system32\Macromed\Flash\FlashInstall.log
  • 64 Bit Windows (both files are required from a 64-bit OS):
    • C:\Windows\system32\Macromed\Flash\FlashInstall.log
    • C:\Windows\syswow64\Macromed\Flash\FlashInstall.log
• Adobe_ADM.log and Adobe_GDE.log saved at the following location:
  • C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs

You can upload the files to cloud.acrobat.com using the instructions How to share a document or use some other file sharing service of your choosing.  Provide the URL to the uploaded files in your reply.

Thank you.

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Maria

[carolr17103168]

Here’s the screenshot and I have run the trouble shooter, talked to Tech at Microsoft who took over my computer but still no luck. Luv Carol

[_maria_]

Hi carolr96281801,

The screenshot did not post.

I'm assuming you're using the online installer downloaded from get.adobe.com/flashplayer.  Can you try the offline/standalone installer posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section?  If it doesn't complete, please take and post a screenshot of the installer dialog window.

Thank you.

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Maria

[carolr17103168]

thanks so much for trying to help me, however the head tech from one of our Universities came in to see me, spent over an hr. Derided I have a virus. So I will be using my

Surface until I get my desk top back. Thanks again. Luv Miss Carol