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I have installed & authorised ADE on my phone. How do I authorise the phone?

Explorer ,
Nov 18, 2015 Nov 18, 2015

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I have installed ADE on my phone and authorised the app, but when I go to open a .acsm file downloaded to my phone, it says that the file is linked to a different authorisation. How can I authorise the phone with Adobe?

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LEGEND ,
Nov 18, 2015 Nov 18, 2015

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Have you enter the Adobe ID after Installation of digital Edition?

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Explorer ,
Nov 20, 2015 Nov 20, 2015

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Yes. As I said, I have installed and authorised the app. This is on a Moto

G phone, running 4.5v of Android. I can open a .acsm file using ES Fioe

Explorer, but i get the message "e lic already fulfilled by another user",

even though the file was downloaded from a library website directly to the

phone, and not using Overdrive.

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LEGEND ,
Nov 23, 2015 Nov 23, 2015

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The error say that the eBook are linked with a other Adobe ID. Have you the eBook open in a other place before?

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Explorer ,
Jan 22, 2016 Jan 22, 2016

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No, it has only been opened on the phone.

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LEGEND ,
Jan 25, 2016 Jan 25, 2016

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Has you authorize the app on you Phone with your Adobe ID?

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Explorer ,
Jan 25, 2016 Jan 25, 2016

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I can't see how to do this in the ADE android app.

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Explorer ,
Jan 25, 2016 Jan 25, 2016

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Sorry, I should have said that the android app is authorised with my Adobe I'd,  but messages I got seemed to imply that the phone itself had to be authorised, and I can't see how this is done.

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LEGEND ,
Jan 25, 2016 Jan 25, 2016

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Normal you must only authorize the app. You Adobe ID display in the settings of the App?

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