Updated from Windows 8.1 to Windows 10 and now it says my account is not valid although the computer is showing activated.

[mickm32382475]

Anyone else have this problem and have a fix?

[Nanaky · Accepted solution]

Try this:
Start Digital Edition.

Press ctrl + shift + d.

Accept that should deauthroize.

Then go to help > authorize Computer

Login with your Data.

[mickm32382475]

Hi, thanks for the help.  Unfortunately it didn't work.  I worked with Adobe support last night and we tried that but I get this message now when trying to download new titles.  "Error getting license. Licence Server communications problem: E_LIC_ALREADY_FULLFILLED_BY_ANOTHER_USER"  Also, the books I already had downloaded prior to my upgrade now say "No record of this of this loan is found on this machine."   Adobe had to escalate the issue...

[Nanaky]

That is very strange. You have used the same Adobe ID?

[mickm32382475]

Yes, all I did was upgrade my Windows which kept all my settings.  Login into Windows is the same and Adobe account still the same.  I agree, it's strange.  I appreciate your help though.

[mickm32382475]

It's actually working now!   I downloaded a couple of ebooks I had not yet tried and they downloaded fine.  The ones I tried downloading yesterday that failed to load still fail however.  I still get the same error "Error getting license. Licence Server communications problem: E_LIC_ALREADY_FULLFILLED_BY_ANOTHER_USER" so it seems I can't install those and the ones I already had don't work.  Oh well, I can live with starting with new titles.  Thanks again for the help!

[Nanaky]

Your are Welcome.