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Can't start installation of Adobe Captivate 3

Community Beginner ,
Mar 17, 2008 Mar 17, 2008

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When i try to install Adobe Captivate 3, the first setup windows "Title: Adobe Captivate 3 - Setup" this is the "Welcome to the InstallShield Wizard for Adobe Captivate 3" have two choice:
- Next or
- Cancel.
If we click on the Next button, the same windows appear, again and again the only thing we can do is Cancel the installation. I did'nt receive any error message.

PC Configuration:
We use Windows XP Pro SP2 French ( I already try with an english version ).
Adobe Flash Player 9
I try it on a fresh install of Windows Vista (on a new HP) and have the same problem.
Try with the demo version of Captivate 3 and with the original CD, same problem.

Thanks for your help.



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correct answers 1 Correct answer

Community Beginner , Mar 18, 2008 Mar 18, 2008
We found the problem.

The "Regional Setting" prevent the installation to start properly.
( We use a French version of Windows XP Pro with "Regional Setting" set to "Français - Canada" )
If we place it to "English - US" the installation can be completed with no error.

Maybe we can replace it to "Français - Canada" (or to your specific settings) after the installation have
been completed.

Alors bonne chance à vous amis français !

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New Here ,
Mar 17, 2008 Mar 17, 2008

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I have exacly de same problem as you and lyke you with the same tests.

Thanks for your help.

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Community Beginner ,
Mar 18, 2008 Mar 18, 2008

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LATEST
We found the problem.

The "Regional Setting" prevent the installation to start properly.
( We use a French version of Windows XP Pro with "Regional Setting" set to "Français - Canada" )
If we place it to "English - US" the installation can be completed with no error.

Maybe we can replace it to "Français - Canada" (or to your specific settings) after the installation have
been completed.

Alors bonne chance à vous amis français !

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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