activation server error

[Hilda_Havenga]

When I tried now to open one of my digital books to read I get the message of "Activation Server Error" "Code: E_ACT_NOT_READY".  Digital Editions encountered an error on the activation server.  And they say I must click the "Try again" button.  But that button is not working.

I upgrade my laptop from windows 8.1 to windows 10.  I also try to deactivate the activation but the message is the same.  "Activation Server Error"

Can I please get support on this.

[Nanaky]

Start Digital Edition.
Press ctrl + shift + d and accept that want deauthorize.
Then enter your Logindata under help > authorize computer.

[Hilda_Havenga]

It 's not working.  I already try this action that you suggested.  I need another support please.

[Nanaky]

On which point the solution not work?

[Hilda_Havenga]

When I tried to open a digital edition I get the message: " Activation Server Error.  Code: E_ACT-NOT-READY"  "Digital Editions encountered an error on the activation server". The try again button also not working.  Then I tried to de-authorize the activation after I looked that I am authorize to read the editions.  The message that I get for the de-activation said: "Unable to Erase Authorization.  Please try after some time.  Now this some time stretch over three days.

I were able to read the digital editions with my laptop with windows 8.1. I upgrade now to windows 10 and Adobe also sent me a upgrade which I did (4.5).  That was about two to three weeks ago when I did the upgrade.  And it is now that I experience the problem with the authorization.

On my PC which is still windows XP I don't have that problem.  I can still read the editions.

[Nanaky]

Try this:

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[Hilda_Havenga]

Hi Nanaky,  Thx for support.

I follow your instructions up to point 8.  When I right click there the option for delete is not highlighted so I cannot delete.

Any other suggestions?

Hilda

[Nanaky]

To remove a key you must have the pemissions for this. Do you login as Admin?

[Hilda_Havenga]

No, now you must give me more details because I did not this before

Hilda

[Nanaky]

Then try to login as Admin and repeat the steps. Then its should work.

[Hilda_Havenga]

Hi Nanaky.  thx for the support.  I appreciate it very much.  I try your instructions again and it works.

Lovely day for you.

Hilda

[Nanaky]

You are welcome.