Erase Authorization?

[Jake_Hooker]

Digitial Edition won't let me Erase Authorization, but the publisher of an ebook I bought says that I need to do that in order to access the book. I need to look at the book urgently for a research project. Can someone please help?

[Nanaky]

Which error message you get?
Do you used Windows or Macintosh?

[bren250]

Me too.

I get the message" error check activation" after downloading a book

I read I need to Erase Authorization and start again when I get this message.

But when I try I get "Unable To Erase Authorizatin ... try again later"

Seems I can't do anything

[Nanaky]

Do you used Windows or Macintosh?

[bren250]

Windows 10

I have Adobe Digital Editions on another Win 10 computer and have no problem.

I am trying to do this because I get message "Error check activation" when I try to open a downloaded book on the first computer.

[Nanaky]

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[bren250]

Did all that. Checked key was deleted by going back in regedit..

Even uninstalled the program after from computer.

Re installed.

Opened program. Seemed I was already authorized though I did nothing.

Nothing changed. Still could not Erase authorization.

[Nanaky]

Reinstall its not needfull. Do you remove the key with a Admin User?

[bren250]

The account I am logged in to Windows with is an Administrator account Just checked in settings/accounts

[Nanaky]

Try to remove the key again. Then closed registry and start again and check if the key are remains cleared.

[bren250]

I delete the key, close regedit. Open again and the key is not there.

I close regedit. Open Adobe Digital Editions and all my books from before appear again.

I check regedit and the key is back somehow.

I try to download book and get the "Error check activation"

I can't use "Erase Authorisation"

Can I just get rid of everything, download the program and open a new account and start from scratch.

How do I get rid of everything.

[Nanaky]

Its seems a error with permissiongs. Try the steps under a new user account: http://windows.microsoft.com/de-de/windows-10/create-a-local-user-account-in-windows-10

[bren250]

It finally worked.

Thanks for your help.

[stratège07]

Same issues. Too much authorizations. Cant download ebooks anymore ! ?

[Nanaky]

If you get to many activation must contact customer support for reset: Kontaktaufnahme mit Kundendienst