Installing Adobe Presenter on Windows 7

[richardh17418636]

I have downloaded Adobe Presenter 11 for installation on a 4-5 year old Dell Inspiron laptop running Windows 7.  I am trying to install the free trial version.  The installation proceeds only to the point of being 2% complete.  Then the installation fails.  The log file looks like this:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

ERROR: System check returned with error : 6

-------------------------------------------------------------------------------------

I have tried disabling my Antivirus (Avast) and the Windows Firewall.  I get exactly the same result.  Does anyone have suggestions on what else to try to get the installation to succeed?

[Anupriya Khare]

Moving to Adobe Presenter‌

[zeeshan_hussain]

Hi,

Sorry to hear about this issue.

Request you to please send the log details using Adobe's log collector tool- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Steps to follow:

1. Try installing Adobe Presenter 11

2. After you encounter the installation failure issue , run the log collector tool

3. Share the zip file created with me (zhussain@adobe.com)

Thanks,

Zeeshan Hussain

Adobe Presenter Engineering Team