Can not search multiple double-byte chatacters

[KlvnCheng]

Hi,
http://tw.rhino3d.com/4/help2/rhinov4.htm
This WebHelp is generated by the RoboHelp 7, the Search function can only search single chinese chatacter. It always returns "No Topic Found" when I search multiple chinese characters. Can you help?

Thanks,
Kelvin Cheng

[Peter Grainge]

Welcome to the forum.

Change the project language.

[KlvnCheng]

Hi,
The language setting in File > Project Settings was set to Traditional Chinese (Taiwan). This could be a limitation of WebHelp, the "Full-text-search data" is created "word by word" in English, "character by character" in Chinese.

And it is strange in RoboHelp 7, I tried to compile the same project into a chm, Chinese characters are totally not searchable, even it is a single chinese chatacter. But, compiling the probject in RoboHelp 5, I can search a whole sentence of chinese in the chm. (RoboHelp 5 is not a Chinese supported version.)

Chinese are totally not searchable in the WebHelp created by RoboHelp 5, so I tried RoboHelp 7. RoboHelp 7 seems getting worse for Asian language support.

[RoboColum_n_]

Hi KlvnCheng.

Have you applied the latest patch? I believe you will fnd this is fixed.

[KlvnCheng]

Great, the Search in chm is fixed, thanks. But it doesn't help for the Serach in WebHelp.

[Peter Grainge]

Kelvin

If you would like to create a small project with this problem and details of the search required to verify this does not work in webhelp, I can get someone to investigate the problem.

[KlvnCheng]

Hi Peter,

http://tw.rhino3d.com/kelvin/ForChineseTesting.zip

This is the small project for tesing. Please try to search "物", "物件" and "物 件" (has a space between the two chinese words).

Searcing "物", the result is correct.
Searching "物件", No Topic Found.
Searching "物 件", you found topics with "物" or "件".

Chinese/Korean/Japanese is not like English that always has a space between two words. Searcing single words doesn't make sense for Chinese/Korena/Japanese. So the "Full-text-search data" created by single word is not useful for these asian languages.

Thanks,
-Kelvin

[Peter Grainge]

Thanks. It will be investigated.

[Guest]

Hi Peter,

Were you able to find out anything about this problem? I'm seeing the same problem-- but only with Chinese (both Simplified and Traditional), not with Japanese or Korean.

Regards,

John

[Peter Grainge]

It was sent to Adobe for testing, not tested by me. Do you have the patches applied?

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See www.grainge.org for RoboHelp and Authoring tips

[Guest]

Peter,

Yeah, we're running 7.03.001, and still seeing this issue in WebHelp. (We don't translate our CHMs, so I don't know if it comes up there or not.)

I've filed a bug report with Adobe; every extra bit of pressure helps, I guess.

Thanks,

John

[Peter Grainge]

In that case, assuming you have looked in Using RH7 on my site, there's not much I can add.

Are you able to install the trial of RH8 on a different machine to your production machine and try with that?

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See www.grainge.org for RoboHelp and Authoring tips

[ChenYuju]

Hi,

RH8 has the same search issue in WebHelp as the RH7.

Pls find attached the small OLH(test.htm) generated from RH8