Why does Photoshop quit unexpectedly?

[denisec46616863]

After using CS 6, I close it out but then I get a message that says photoshop quit unexpectedly.  Accorinding to the message it seems as if photoshop crashed even though I closed it out properly.  What has to be corrected? 

Thank you,

Denise

[kglad]

reset your preferences - https://forums.adobe.com/thread/375776

[denisec46616863]

I tried resetting by following Kost's tutorial but I can't find CS6 inthe library.  CS5 only shows up.  Not sure if I can reset pref using the old version CS 5

[kglad]

ask someone for help to find the correct files on your computer.

[denisec46616863]

Thank you for your help.

[kglad]

you're welcome