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I have just today begun using a trial version of Video Presenter Express 11. It has crashed every time I've opened it --- about 15 now. I rebooted/restarted. I've opened it in "Diagnostic Mode," I've used words I haven't used in years.
Mac OS 10.11.1 (El Capitan) --- 8 Gig RAM --- Intel Core 2 Duo --- whatever.
I've never had this much trouble with a product --- ever.
Any ideas?
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Hi,
Sorry to hear that you are facing this issue.
Request you to please collect the logs by running Presenter Video Express in diagnostic mode and send it to me (zhussain@adobe.com)
Also please collect the logs using Adobe Log Collector Tool and send the same.
Link for Adobe Log Collector Tool- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Thanks,
Zeeshan Hussain
Adobe Presenter Engineering Team