2 Replies Latest reply on Nov 30, 2015 10:28 PM by ssprengel

Unable to import images in LR CC, Mac

Dennis Hoyne Nov 30, 2015 9:23 PM

First a little history;

I had LR5 on my PC, I then got a new IMac. I then moved my photos from the PC to an external hard drive (not using Lightroom, probably a mistake) I then installed LR5 on my IMac. All was fine, I reimported some of the photos using LR5 no problem. Last spring I bought LR and PS CC for the 10 bucks a month, but I kept LR5 on the IMac just for safety sake.

My problem;

I find I can't import photos from my external hard drive using the LR CC, (I have the latest update) I get an error message that says "Lightroom is unable to import the file". If I open LR5 I CAN import the files, I save the file to a folder, but to use LRCC I must then reimport from the folder it was saved in with LR5.

It's all doable but with a big hassle.

Any Ideas?

1. Re: Lightroom Complication

rpandita Nov 30, 2015 9:22 PM (in response to Dennis Hoyne)

Hi Dennis Hoyne,

Greetings.
When you open the import window in LR, make sure you select a source and a destination.
Do you nee any error message, if possible could you post a screen shot of LR import error message.

Regards
Rohit
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2. Re: Unable to import images in LR CC, Mac

ssprengel Nov 30, 2015 10:28 PM (in response to Dennis Hoyne)

You should not be importing things on the Mac that were already in LR on the PC.

When you move things from a PC to a Mac, you copy your photos using the same relative folder structure AND copy your catalog over, then open the catalog in LR on the Mac and relink the top-level folders in the LR catalog to their new locations on the Mac.
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