RoboHelp 10 crashes when applying conditional build tags

[natasha_salvo]

Up until today, I have never had any problem applying conditional build tags. Suddenly today, when I select a paragraph, right-click, and select Apply Conditional Build tags, RoboHelp crashes. I tried it from Format menu as well with the same result. If no paragraph is selected and I select Format > Apply Conditional Build Tags, the list is empty. If I select View > Pods > Conditional Build Tags, all my tags are there. I have tried this in several different help projects, all with the same result, so it's not project specific.

This is a big problem that needs to be solved asap. Anyone have any ideas?

Thanks,

Natasha

[Jeff_Coatsworth]

Have you tried deleting the CPD file?

[natasha_salvo]

I just tried it and had the same result. Crash.

[natasha_salvo]

I was able to apply a condition tag on a book in the TOC without crashing.

[natasha_salvo]

Problem signature:

  Problem Event Name: BEX

  Application Name: RoboHTML.exe

  Application Version: 10.0.1.292

  Application Timestamp: 51493787

  Fault Module Name: StackHash_0a9e

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception Offset: b43fb03f

  Exception Code: c0000005

  Exception Data: 00000008

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Anyone???

[natasha_salvo]

OMG, it seems to have resolved itself! I copied some conditionalized text to another location in the document as a workaround to applying the condition, and now suddenly the Apply Conditional Tag menu works and doesn’t crash RoboHelp! All I can say is YAY!!