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How to resolve Flashplayer install issues

New Here ,
Dec 01, 2015 Dec 01, 2015

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Repeat attempts result in exception code 0xc000001d. Searches say correct registry. Ran a cleaner, no help. Install error did take maybe a minute now to display. But same error.

XP, SP3. I don't know how to capture entire error report.

Thanks,

Jim.

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New Here ,
Dec 01, 2015 Dec 01, 2015

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Update, I won't be able to check here regularly next 4 days, please reply/copy jim.thorn@live.com

Thanks again.

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Adobe Employee ,
Dec 02, 2015 Dec 02, 2015

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Hi bacaruda,

I'll need to get some installation log files from you to investigate further.  Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all 4 files listed (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log).  Upload the files to cloud.acrobat.com using the instructions How to share a document or a file sharing service of your choice.  Post the link the the uploaded files in your reply.


Thank you.


--

Maria

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New Here ,
Dec 02, 2015 Dec 02, 2015

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Thanks will do asap but just started 12hr shift job, try soon looks simple enough

Sent via BlackBerry by AT&T

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