Authorization doesn't work

[Erland_Gadde]

When I try to authorize, either I get a message saying that Digital Editions cannot connect to the activation server, or it begins to authorize and never finishes... Is Adobe's server malfunctioning tonight?

[Nanaky · Accepted solution]

Which error message you get exactly?

[Erland_Gadde]

"Connection Error

Digital Editions could not connect to the activation server. Please make

sure you are connected to the Internet.

To retry, click the Try Again button."

I either get this error message, or authorization begins but never ends.

I live in Sweden, and i'm trying to read an e-book I bought, with Dito.

Regards,

Erland Gadde

2015-12-02 8:25 GMT+01:00 Nanaky <forums_noreply@adobe.com>:

Authorization doesn't work created by Nanaky

<https://forums.adobe.com/people/Nanaky> in Adobe Digital Editions - View

the full discussion <https://forums.adobe.com/message/8238693#8238693>

[Erland_Gadde]

...and there is nothing wrong with my Internet connection...

[Nanaky]

Check you Time, Timezone and your Date.

[Erland_Gadde]

Ok, I corrected this. It doesn't help.

[Nanaky]

Do you used windows or macintosh?

[Erland_Gadde]

Windows. Not sure which version. My computer is about 2 years old and Windows was installed when I got it.

[Erland_Gadde]

It's Windows 7 Ultimate.

[Nanaky]

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[Erland_Gadde]

Ok thanks for trying to help me, Nanaky, but...

Step 5-7: Do you with "Adapt key" mean the Adapt folder? Because I see no clickable key named Adapt. The Adapt folder contains one file called ab-Standard and one subfolder "Device" containing a file called ab-Username. There nothing more I see in the Adapt folder...

[Nanaky]

Yes the Adapt Folder.

[Erland_Gadde]

Ok I tried to do what you wrote, hopefully, I did it right. This time it started to authorize, but didn't finish. The authorization is still running. What is the problem? If there was a problem with an unknown usermane or password, this should be told in an error message, right? But here, it either doesn't connect to the server or runs the procedure forever...

[Erland_Gadde]

Perhaps it's better to reinstall Digital Editions. This is the first time I try to use use it so I won't lose anything. Any advice for which options to choose during installation?

[Erland_Gadde]

Reinstalled it. Didn't help.

[Nanaky]

Which error message you get yet exactly?

[Erland_Gadde]

The same error message as before.

2015-12-03 8:00 GMT+01:00 Nanaky <forums_noreply@adobe.com>:

Adobe Community <https://forums.adobe.com/?et=watches.email.thread> Authorization

doesn't work

svar från Nanaky

<https://forums.adobe.com/people/Nanaky?et=watches.email.thread> i *Adobe

Digital Editions* - Visa hela diskussionen

<https://forums.adobe.com/message/8243805?et=watches.email.thread#8243805>

[Nanaky]

Try if works with the older verison of Digital Edition: Adobe Digital Editions downloads

[Erland_Gadde]

Nope, 2.0.1 didn't work either. Same error.

Nanaky, are you an Adobe employee or just a kind helpful person?

[Nanaky]

No Adobe Person. I only try to help . If a adobe Person you have under the name staff.
Digital Edition 2.0 has any problems at my device. Have you also try with digital Edition 3.?