key license damaged adobe digital editions

[LaraCroft7010]

Please, I am french and my key license is damaged. Where can I have a solution hier in France. Telephon number? What should i do? I bought 4 ebooks  10 months ago. I was very happy with the service but today I am

[shreya]

Hello,

Follow below steps:

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Hope this works !!

[SMK!!!!!!]

I have this problem also, but when I enter my password to deauthorize it says "Unable to Erase Authorization. Please Try After Some Time."

I had this prob on 4.0 and just installed 4.5.
I'm running OSX 10

What now?

[Nanaky]

Try this:

1. Quit Adobe Digital Editions.
2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
3. Open Adobe Digital Editions and reauthorize.

[SMK!!!!!!]

Perfect! Thanks!!

[Nanaky]

Fine

[falak_shers63594172]

Dear Nanaky,

I am finding the same problem and I just installed 4.5 but still the same problem.

Please help

[Nanaky]

Which error message you get exactly?

[falak_shers63594172]

Initially "License key is damaged" and then I tried applying erase authorization where it shows "Unable to erase authorisation, please try after some time"

[Nanaky]

Get you the error when you try to open the eBook or authorize Digital Edition?

[falak_shers63594172]

When loading eBook it responses error as "License Key is damaged".

Thanks for responding Nanaky.

[Nanaky]

Has you try it with a other eBook? Sample eBook Library | Adobe Digital Editions

[falak_shers63594172]

I have... all books are dead. I even tried reinstalling to an updated version 4.5 but no avail.

[Nanaky]

Do you used windows or macintosh?

[falak_shers63594172]

Windows

[Nanaky]

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.

[falak_shers63594172]

Quick questions:

4. I found Adept subfolder in Adobe folder in the Registry Editor where there is file named "key". Is it same as Adept key?

7. Where exactly should this key be saved? I saved in the folder of digital editions.

Tried to reauthorise by erasing authorisation which hasn't worked yet.

Falak.

[Nanaky]

The adept key is the complete folder. You remove the complete adept folder.

the place for the saving are not important. You can choose a place how want it.

[falak_shers63594172]

Brilliant! Works now

Thanks a heap

Falak

[Nanaky]

You are welcome.

[nikip13904499]

I encountered the same problem, and had tried all of the "help" on both the kobo and adobe sites. This method worked for me as well!!! Thanks so much!

[theonlymoose]

This helped me today, Thanks very much. I now have access to all 5 reference e-books thats I've bought in the past 3 years again. 

[_Jasmina_]

Thank you!! That totally saved me! 🙂

[jacks33321296]

This doesn't seem to work.  I just go in circles deauthorizing, reauthorizing, vender id problem.

[Nanaky]

Which error message you get exactly?