Need guidance with presenter issue

[greta_hollar]

I've posted powerpoints (ppt files) into presenter before with no problem but one video is giving me trouble. It worked last week but as on Monday when you click the link, all it does it take you to the loading page and spin. Any assistance would be greatly appreciated.

[zeeshan_hussain]

Hi,

Sorry to hear that you are facing this issue.

Request you to please provide few more details, as in when the issue is occurring. Is it during local publish? Is it happening for both SWF and HTML outputs?

Please package your presentation and share with me using drop box (zhussain@adobe.com).

Also request you to provide below details-

• OS version used
• Presenter version used
• Power point version along with architecture type(32-bit/64-bit)

Thanks,

Zeeshan Hussain

Adobe Presenter Engineering Team

[greta_hollar]

Zeeshan,

Here's the link 2016 New Employee Benefits Orientation - State & Higher Ed. I have adobe presenter through my employer (State of Tennessee). I publish the presentation from PowerPoint 2010 64-bit but the file will only function if it's saved as Microsoft Powerpoint 27-2003. . I'm not sure what version of presenter I have since it's all done online through my employer and not through a desktop application. I sent the package to you via dropbox.

[zeeshan_hussain]

Hi Gretta,

It seems like there is an issue with the audio files associated with the presentation slides. As you can see in attached image, audio duration for all slides is 0 seconds.

I also tried publishing to connect after removing the audio files and it works fine. (link- https://my.adobeconnect.com/gretta_ppt/)

I would request you to delete all the audio files by going to audio edit mode, delete the media.ppcx file from presentation folder, rename your presentation and re-import all the audio files.

Kindly let me know if you need any further assistance in regards with the same.

Thanks,

Zeeshan Hussain

Adobe Presenter Engineering Team