What version of Premiere Elements, what computer operating system?
When you go to import media, what are you using for the Add Media (versions 11 through 14) or Get Media (version 10 or earlier).
Can we assume that you are importing into the Premiere Elements Editor and not the Elements Organizer?
Several possibilities, but information requested is needed to target your question.
Any questions or need clarification, please do not hesitate to ask. The answers will be in the details.