5 Replies Latest reply on Dec 14, 2015 11:44 AM by Charlie Schliesser

Unable to download non-watermarked stock photos

Charlie Schliesser Dec 11, 2015 12:09 PM

Anyone else been having this problem the past week? I am unable to download any images from stock.adobe.com that aren't watermarked. I am licensing the photos, they show up as "licensed" in the website, but show up in my Creative Cloud library browser with the watermark, and also have the watermark when I open them in Photoshop, Illustrator, etc.

I've tried several attempts to get support on this from Adobe, but the support folks are pretty poor at attempting to help. ("are you certain?" "try a different browser")

1. Re: Unable to download non-watermarked stock photos

Brad Lawryk Dec 11, 2015 12:35 PM (in response to Charlie Schliesser)

Are you using this method to download them? I've downloaded my 10 free images and they all have the Adobe watermark on them, so I can't use them. Why do they have a watermark on them?
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2. Re: Unable to download non-watermarked stock photos

Charlie Schliesser Dec 11, 2015 12:49 PM (in response to Brad Lawryk)

I am on a paid account, just fyi (I only mention this because of the "10 free images" in the subject of that post).

Sorry if I'm missing something obvious!

If I download to desktop from the license history page I am able to access them without the watermark. If I want to access them through the Creative Cloud library pane then they always have the watermark. This has been occurring for about 10 days. The photos show as licensed, as you can see from the screenshots in my original post. Here's a screenshot that includes images with and without the watermark in the library pane, both of which appear as being licensed on my License History page:
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3. Re: Unable to download non-watermarked stock photos

scottcampbell90 Dec 11, 2015 4:43 PM (in response to Charlie Schliesser)

I am having this same issue. Bug?
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4. Re: Unable to download non-watermarked stock photos

EvilBugQueen1 Dec 14, 2015 11:39 AM (in response to Charlie Schliesser)

Please confirm that you have updated Photoshop to the newest version. We are seeing this issue when users have not installed the most recent update. Please let us know if the issue is not resolved after updating, thanks.
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5. Re: Unable to download non-watermarked stock photos

Charlie Schliesser Dec 14, 2015 11:44 AM (in response to EvilBugQueen1)

Thanks EvilBugQueen! I updated this morning and now see the images without the watermark.
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