10 Replies Latest reply on Dec 14, 2015 10:17 AM by Pattie-F

Cannot update Lightroom CC 2015

Daniel Pittard Dec 12, 2015 10:25 AM

I am having problems updating Lightroom CC 2015 to the latest version that includes the dehaze feature. I have tried signing out of and back into the CC app, updating the CC app, and uninstalling and reinstalling Lightroom CC 2015 through the CC app. Despite my attempts, I cannot get the CC app to update Lightroom to the latest version. In "About Lightroom CC 2015", my version is "2015 release" "Build 1014445". How do I get this update?

FYI, I can utilize the dehaze feature through ACR 9.3 in Photoshop CC 2015, but I'd like to use dehaze through Lightroom to avoid changing up my workflow.

1. Re: Cannot update Lightroom CC 2015

DdeGannes Dec 12, 2015 10:46 AM (in response to Daniel Pittard)

See the screen capture for the latest version. Lightroom CC 2015.3 (1052427). You need to update. Also make sure you are not opening an older version of Lightroom 5/ which may still be installed on your system.
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2. Re: Cannot update Lightroom CC 2015

Daniel Pittard Dec 12, 2015 11:39 AM (in response to DdeGannes)

DdeGannes,

That's my problem. I CANNOT update Lightroom. The CC App states that
Lightroom is up to date despite my troubleshooting above.

Cheers!

Daniel
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3. Re: Cannot update Lightroom CC 2015

DdeGannes Dec 12, 2015 12:14 PM (in response to Daniel Pittard)

Have you used the preference button in the Creative Cloud application to sign out. See the screen capture. Then try and reboot your system.
Then sign n to your Adobe Creative Cloud account and see if the update button comes up for Lightroom CC.
Also try booting Lightroom by double clicking on your latest catalog file.
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4. Re: Cannot update Lightroom CC 2015

Daniel Pittard Dec 12, 2015 2:36 PM (in response to DdeGannes)

DdeGannes,

I have tried that already as well.

Cheers!

Daniel
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5. Re: Cannot update Lightroom CC 2015

Mrinmay Majhi Dec 12, 2015 2:45 PM (in response to Daniel Pittard)

Hi Daniel,

Which operating system are you using?
Have you tried to uninstall and reinstall Creative Cloud desktop application?

~Mrinmay
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6. Re: Cannot update Lightroom CC 2015

Daniel Pittard Dec 12, 2015 6:29 PM (in response to Mrinmay Majhi)

Mrinmay,

I am on Windows 7 x64. I just tried an uninstall, reboot, and re-install
and that didn't help. I even used the Adobe "Creative Cloud Desktop App
Uninstaller".

Cheers!

Daniel

On Sat, Dec 12, 2015 at 5:45 PM, Mrinmay Majhi <forums_noreply@adobe.com>
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7. Re: Cannot update Lightroom CC 2015

Mrinmay Majhi Dec 12, 2015 7:40 PM (in response to Daniel Pittard)

Please follow the below steps :

> Sign out and quit from CC App
> Navigate to these below locations
     C:\Users\<User Name>\AppData\Local\Adobe
          > Rename AAMUpdater and OOBE

     C:\ProgramData\Adobe
          > Rename AAMUpdater and OOBE

> Restart you computer
> Relaunch Creative cloud desktop application and check for the issue

Let me know if this helps.

~Mrinmay
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8. Re: Cannot update Lightroom CC 2015

Daniel Pittard Dec 13, 2015 7:25 AM (in response to Mrinmay Majhi)

Mrinmay,

Thank you for your advice, but that didn't help either! I followed your
steps as closely as I could, but the OOBE folder in /user/AppData/....
would immediately show up again after renaming the existing OOBE folder.

Cheers!

Daniel

On Saturday, December 12, 2015, Mrinmay Majhi <forums_noreply@adobe.com>
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9. Re: Cannot update Lightroom CC 2015

khatwani Dec 13, 2015 7:45 AM (in response to Daniel Pittard)

Moving this thread to : Adobe Creative Cloud
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10. Re: Cannot update Lightroom CC 2015

Pattie-F Dec 14, 2015 10:17 AM (in response to Daniel Pittard)

Since you have already tried many of the standard solutions, I suggest that you contact support for further assistance.
FAQ: How can I contact Adobe for support?
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