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1. Re: Cannot update Lightroom CC 2015
DdeGannes Dec 12, 2015 10:46 AM (in response to Daniel Pittard) -
2. Re: Cannot update Lightroom CC 2015
Daniel Pittard Dec 12, 2015 11:39 AM (in response to DdeGannes)DdeGannes,
That's my problem. I CANNOT update Lightroom. The CC App states that
Lightroom is up to date despite my troubleshooting above.
Cheers!
Daniel
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3. Re: Cannot update Lightroom CC 2015
DdeGannes Dec 12, 2015 12:14 PM (in response to Daniel Pittard)1 person found this helpfulHave you used the preference button in the Creative Cloud application to sign out. See the screen capture. Then try and reboot your system.
Then sign n to your Adobe Creative Cloud account and see if the update button comes up for Lightroom CC.
Also try booting Lightroom by double clicking on your latest catalog file.
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4. Re: Cannot update Lightroom CC 2015
Daniel Pittard Dec 12, 2015 2:36 PM (in response to DdeGannes)DdeGannes,
I have tried that already as well.
Cheers!
Daniel
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5. Re: Cannot update Lightroom CC 2015
Mrinmay MajhiDec 12, 2015 2:45 PM (in response to Daniel Pittard)
Hi Daniel,
Which operating system are you using?
Have you tried to uninstall and reinstall Creative Cloud desktop application?
~Mrinmay
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6. Re: Cannot update Lightroom CC 2015
Daniel Pittard Dec 12, 2015 6:29 PM (in response to Mrinmay Majhi)Mrinmay,
I am on Windows 7 x64. I just tried an uninstall, reboot, and re-install
and that didn't help. I even used the Adobe "Creative Cloud Desktop App
Uninstaller".
Cheers!
Daniel
On Sat, Dec 12, 2015 at 5:45 PM, Mrinmay Majhi <forums_noreply@adobe.com>
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7. Re: Cannot update Lightroom CC 2015
Mrinmay MajhiDec 12, 2015 7:40 PM (in response to Daniel Pittard)
1 person found this helpfulPlease follow the below steps :
> Sign out and quit from CC App
> Navigate to these below locations
C:\Users\<User Name>\AppData\Local\Adobe
> Rename AAMUpdater and OOBE
C:\ProgramData\Adobe
> Rename AAMUpdater and OOBE
> Restart you computer
> Relaunch Creative cloud desktop application and check for the issue
Let me know if this helps.
~Mrinmay
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8. Re: Cannot update Lightroom CC 2015
Daniel Pittard Dec 13, 2015 7:25 AM (in response to Mrinmay Majhi)Mrinmay,
Thank you for your advice, but that didn't help either! I followed your
steps as closely as I could, but the OOBE folder in /user/AppData/....
would immediately show up again after renaming the existing OOBE folder.
Cheers!
Daniel
On Saturday, December 12, 2015, Mrinmay Majhi <forums_noreply@adobe.com>
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9. Re: Cannot update Lightroom CC 2015
khatwaniDec 13, 2015 7:45 AM (in response to Daniel Pittard)
Moving this thread to : Adobe Creative Cloud
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10. Re: Cannot update Lightroom CC 2015
Pattie-FDec 14, 2015 10:17 AM (in response to Daniel Pittard)
Since you have already tried many of the standard solutions, I suggest that you contact support for further assistance.