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Adobe Digital Edition - de authorize

New Here ,
Dec 17, 2015 Dec 17, 2015

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I had Adobe Digital Editions on my laptop that died this week.  I went to download this application on my desktop so I can borrow ebooks from the library.  When I try to authorize the desktop using my Adobe ID, it says that I am only allowed one authorization using the ID.  It tells me to deauthorize the previous computer.  How do I deauthorize the laptop that is dead and won't turn on so I can use the ID on the desktop???

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Adobe Employee ,
Dec 17, 2015 Dec 17, 2015

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Moving the discussion to Adobe Digital Editions

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LEGEND ,
Dec 17, 2015 Dec 17, 2015

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Mac OS

  1. Open Adobe Digital Wditions.
  2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and authorize again.

Windows XP/Vista/7

  1. Open Adobe Digital Editions.
  2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.

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New Here ,
Dec 17, 2015 Dec 17, 2015

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This only works if I have access to Adobe Digital Editions.  The Adobe Digital Editions is on the laptop that has crashed and I can't get onto it to unauthorize the adobe.

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LEGEND ,
Dec 18, 2015 Dec 18, 2015

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The steps are for the device how has install digital edition new not for the old device.

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