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Can't Use ADE due to old account authorization

New Here ,
Dec 23, 2015 Dec 23, 2015

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Hi - I recently established a new account to read my borrowed epubs from the library. This was necessary since my old email account has been discontinued by the provider (clearwire; which no longer exists). But my ADE account still lists lkkrr1@clearwire.net as the one and only. It won't let me add another authorization and I can't seem to delete it (I can't recall the proper password). I tried uninstalling and re-installing, intending to add my newer account, but it reverted to clearwire

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Contributor ,
Dec 23, 2015 Dec 23, 2015

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Hi Conklin,

Your authorization file will need to be manually deleted.

You need to delete out a few registry keys to clear the activation for ADE. You must have administration authority.


On Windows it can be found here:
Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

Search for the following folder:
HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

The 'Activation' folder can be entirely deleted.

On Mac it can be found here:
In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


~/Library/Application Support/Adobe/Digital Editions/

Delete the activation.dat file within the 'Digital Editions' folder.

Restart ADE and it should be deactivated at this point. You should be good to sign back in.

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New Here ,
Dec 23, 2015 Dec 23, 2015

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thanks very much! I actually found just that solution searching around the

forums & it worked fabulously.

thanks again.

L

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