why can't I download ebook to ereader now?

[sallya44009346]

When I try to download ebooks to ereader it comes up with 'no permission to copy'. Never had this problem before using 2.0 edition. Just installed latest 4.0 edition of adobe reader.

[abhissha]

Hi Sally,

This is mainly caused due to activation issue with Adobe Digital Editions.

Please connect your eBook Reader with your PC/Mac.With device connected and showing in ADE hit Ctrl-Shift-E (Cmd-Shift-E on the Mac).  This should bring up the deactivate device dialog - use it to deactivate your device.

Quit ADE, and relaunch ADE (with your eBook device still attached), and you should get a device activation dialog, Activate it and then copy.

Thanks,

Abhishek

[sallya44009346]

Thanks I've kept this in case I get another problem. I went back to the book site and found in their FAQ that I needed to authorise with an ID which I hadn't originally. So I reauthorized. It took several attempts to then copy to ereader because it wouldn't recognise the Adobe ID I had - ended up using 3 different email addresses with new Adobe ID for each before it would finally accept one for me to copy to ereader. Hope I don't have this trouble again because I'll have too many email addresses to remember!

[franny1764]

It wont let me "Cmd+Shift+E" on my digital edition. Is there any other way to deactivate my device?

[Nanaky · Accepted solution]

Have you digital Edition and reader authorize with the same adobe id?

[sallya44009346]

Thank you, I got there in the end-took me about 2 hours! Thought technology was meant to make life simpler but I'm not that good at it unfortunately.

[Nanaky]

You are welcome.