i have lost my authorization on Adobe Digital edition which prevents me from continuing to read my book and prevents me from copyung in a second book

[ruthd46]

i have lost my authorization on Adobe Digital Edition which prevents me from continuing to read my book and prevents me from copying into my KOBO ereader a second book.  I have followed the "advice" of support by erasing and then re-authorizing my computer - it worked last time but not this time I'm also unable to copy in another library book

what should I do?

[Nanaky]

Which error message you get exactly?

[ruthd46]

I have since done a "factory reset" on my Kobo and the error I get now

as I try to copy in the original book is:

[Nanaky]

Have you authorize new your Kobo after the reset?

[ruthd46]

yes.

[Nanaky]

Work a other eBook? http://www.adobe.com/de/products/digital-editions/eBook.html

[ruthd46]

We'll try and let you know

[Nanaky]

Good Luck.

[ruthd46]

Since my reply to you a few minutes ago I managed to re-download the

book from the library and it did load onto my Kobo. BUT when I went to

read it on the Kobo I get back my original error message:

"/Oops! This document coul//dn't be opened/*/

/*/This document is protected by Adobe Digital/*/

/*/Rights Management (DRM) and is not/*/

/*/currently authorized for use with your Adobe/*/

/*/ID. //Please sign in with the authorized Adobe/*/

/*/ID and try//again. www.kobo.com/help/*/

/**/

/*/OK/"

FYI My ADE tells me that my computer is authorized

*/"dunskyruth@gmail.com | Adobe ID

(urn:uuid:a38a148c-3181-464f-8a09-419796df0a36)"

/*and my device is as well:

"(*/dunskyruth@gmail.com | Adobe ID

(urn:uuid:a38a148c-3181-464f-8a09-419796df0a36)"

/*Thanks for responding

=============== ===============================================

////