5 Replies Latest reply on Jan 3, 2016 6:37 AM by A.T. Romano

    convert video to mp4?


      okay, so i've never had a problem with this before, but for some reason i cannot save my video files to mp4? it saves to m2t and mpeg but the video never works for them. can someone help?

        • 1. Re: convert video to mp4?
          A.T. Romano Level 7



          What version of Premiere Elements, what computer operating system?


          What are you exact details for your export settings?


          In what way does the mp4 exports not work for you

          a. errors out, never completes export

          b. no video in export and/or no sound in export

          c. other


          Are you saying that, if you took the same Timeline content in the same project, you could successfully export that Timeline to m2t or mpeg but not a file with a mp4 file extension?


          Do you have the latest version of QuickTime installed on your computer, and are you running the programs as administrator?

          What is your video card/graphics card? One or two cards?


          Please consider, and gives these basic details to get us started with the troubleshooting strategy.


          Any questions or need clarification on the above, please do not hesitate to ask.


          Thank you.



          • 2. Re: convert video to mp4?
            ofmikasa Level 1

            premiere elements 13 with windows 10.


            um, i've been setting it for anything 1920 x 1080. before when i did videos on my old laptop, i set it to HD 720 30 or 25 i think...


            c. i just cannot get it to export to mp4 no matter what i do.


            yes, i think that's what i was trying to get at.


            yes, and yes.


            not exactly sure, but i just got this pc.

            • 3. Re: convert video to mp4?
              A.T. Romano Level 7



              Let us do a cross check for mp4 export opportunities.


              Right now, can I assume that you are exporting your Timeline content using



              with Presets = MP4 H.264 1920 x 1080p30 or one of the other MP4 choices among the AVCHD presets?


              If so, try for the mp4 export using


              Mobile Phones and Players

              Apple iPod, iPad and iPhone

              Apple TV, iPad, phone 4 - 1080p29.97


              Can you get a H.264.mp4 export from that route?




              Add On...the QuickTime install should be for version 7.7.6. What version of QuickTime do you have installed on your Windows 10 64 bit?

              • 4. Re: convert video to mp4?
                ofmikasa Level 1

                yes! exporting it for the apple products did get me an mp4, somehow.


                my quicktime verison is 7.7.8

                • 5. Re: convert video to mp4?
                  A.T. Romano Level 7



                  Thanks for the update.


                  Just a look back question....when you use one of the MP4 presets under Publish+Share/Computer/AVCHD.......is your Save In location any different than when you can successfully export with one of the M2T presets there?


                  Please remind me, how are the MP4 exports in that route failing? Is there a specific error message associated with these MP4 export failures there.