Flash Player 20.0.0.267 - ActiveX Embedding Issue

When running the File the result is:

The installation encountered errors:

Your Microsoft Internet Explorer browser includes the latest version of the Adobe Flash Player built-in.  Etc, etc....

No option to install the new Beta

When will that be available as we have thousands of customers seriously upset at us.

Our testing showed the your test build fixed our problem - bug #4103282 submitted by Ron Floyd.

Please let us know as soon as possible when this update will be available publicly so we can alert our customers.

Thank you!

-David Buxton

Director of Development

Hi Chris Campbell,

The latest test build of flash version 20.0.0.268 solved our issue. Can you please confirm if this build can be released to production by today 1st Jan 2016.

20.0.0.268 solve the white screen issue of our application.

would you please release it to Windows Update ASAP?

Thank you for this.

When will it be released as an automatic update?

Build 20.0.0.268 solves the white screen issue in our application on Windows versions below Win8/Win10.

Please advise when will this 268 be pushed (clients are fuming) and also when will MS push a Windows Update to include this to fix Win8/Win10.

This potentially solves today's issue (or will soon) but, more importantly, how can we as vendors trusting in Adobe and Flash become comfortable that we won't be surprised again, and again, and again...

I installed ActiveX version 20_0_0_268 on Windows 7. Works fine now (no white screen anymore!).

Thanks.

Need this fix for Windows 10 ASAP. Customers are threatening to ask for refunds. Needless to say that would cripple our business if not bankrupt us. Since all the products we use are Adobe (Captivate, Edge Animate, Flash Professional, Etc.) we do hold Adobe responsible for our company's troubles.

Please fix the mess you made and next time before releasing an update do some cross platform checks (at least between your own products) like any serious software company would.....

Thanks Adobe, for taking so much time and effort for others to be creative and put love in their products, while some using their skills to decay and steal from someone else.

These days even Microsoft is violating peoples privacy with Windows 10.

Have a good day!

Hi all,

We are working on getting the new build deployed very soon.  I'll update this thread when the build has been released.

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Maria

Version 20.0.0.268 does not fix the Bug#4101067 - Unable to play local swf files in Flash Player 20 using 'file' protocol

I can confirm Flash Player 20.0.0.268 Active X embedded into a C# .NET WinForm can now "load" swf movies from "http://" based URLs and also from the local disk using an absolute path (C:\\xxx\xxx\movie.swf) However, attempting to load a SWF using the "file:///" protocol doesn't seem to work. Lucky, I don't load movies this way...

Hi Maria,

All adobe staff is saying the new build will be released soon from last two days but nobody giving the exact date when they will release it. This flash issue already impacted lot of our business. You guys just released your buggy version of flash on 28th December and went for vacation. We are the people who are struggling from then and still today we did not get the fix in production. Please let us know when will you release the fix in production.

Chris, version 20.0.0.270 either does not fix the Bug#4101067 - Unable to play local swf files in Flash Player 20 using 'file' protocol

Please check this bug ASAP, there are hundreds of thousands users affected.

Can you please advise when will the Windows 8/10 fix for same be pushed by MS?

HUGE issue...

Thanks.

I have got a Windows 10 of 64 bits computer and all the webs that use adobe flash collapse, including adobe flash help -_-' . I had to download data from microsoft store but how it works with flash i cannot acces. In task manager I can see that al works good but then the web browser program stop to work.

(Edge)

(Firefox)

@sr15038676,

We don't yet have an update on when Microsoft will release the fix, as per Chris' update (post 17) this thread will be updated when we have that information.

@borjam46934531,

If you're issue is the same as everyone else on here you'll need to wait until Microsoft releases an update.  If you're issue is not the same, please start a new thread.

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Maria

hi，please fix the memory leak problem，Bug#4101176 - Memory use keeps increasing，a lot of users can not play our game online. Thank you!

Hi Chris,

Is there any news on Bug#4101067 - Unable to play local swf files in Flash Player 20 using 'file' protocol?

I've reported it 3 weeks ago; there are more than 80 votes and 70 notes. Customers are asking for refunds.

Regards,

Ivan

@营黄70969466 and @ivanp61579321,

It's probably best to begin a new thread for unrelated issues as this thread is for the embedding bug in 20.0.0.267.

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Maria

Maria, there is a thread Flash Player 20 playback issue on ActiveX (v20.0.0.228) and there is a filed bug https://bugbase.adobe.com/index.cfm?event=bug&id=4101067

Is there a thread for Bug#4103304 - The update of Flash Player 20.0.0.267 caused horrible sound and instability problem in my app scaring user…?

@ ivanp61579321,

That existing thread is the most appropriate location to post comments for that issue.  Chris receives emails on every single post to the forums so he would receive a notification on a new post to that thread.

@eric.mulvihill

I'm not sure if there is an existing thread on that issue.  A great majority of the threads since 20.0.0.267 was released where due to the embedding bug it introduced.  Feel free to start a new thread.  However, I do see that your bug has been looked at by QE and is in the triage queue to be reviewed further.

Conflating disparate issues in one thread results in confusion and should be avoided as much as possible.

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Maria

I'm trying to verify on a Windows 7 machine that the 20.0.0.270 fix resolves our issue.  Only problem is that the update to 20.0.0.270 was automatically pushed to the machine prior to verifying that things were broken!  How can I revert back to 20.0.0.267 in order to do proper before/after testing of this issue?  Ideally I want to see things broken using 20.0.0.267 and then working properly under 20.0.0.270.

Hi dnovak1961,

20.0.0.267 for ActiveX is not currently posted publicly.  For your verification purpose, I have uploaded the EXE & MSI to Shared Files - Acrobat.com.  You will first need to uninstall 20.0.0.270 using the standalone installer (see Uninstall Flash Player for Windows) and then install the previous version.  After verifying the behaviour install the new version.

Please reply back after you have finished your verification.

Thank you.

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Maria

Thank you @m_vargas for that download link.  I was able to successfully uninstall 20.0.0.270 and replace it with 20.0.0.267, but I was unable to verify the issue being reported by our customers.  In fact, further testing has shown that our issue (a crash) only happens under Windows 10.  Is anybody else reporting crashes tied to 20.0.0.267 only under Windows 10?  I ask because I want to have some measure of confidence that the pending 20.0.0.270 update (when deployed by Microsoft for Windows 10) will indeed fix our issue.  Any insights are appreciated.

Thanks for the updates.  The latest version (20.0.0.270) is working for our Windows 7 users, but apparently we have a lot more Windows 10 users than I expected.  Our support lines are overwhelmed with thousands of callers who are very frustrated so any new news is helpful in calming the nerves of angry clients.  Please continue to keep us informed of any updates.

After install  flash player for IE  in the win10, Application that contains webbrowser will crash when starting loading flash.

Any news about Win10 and Win8? Currently many of our customers cannot use our product. please provide exact ETA.

Chris -- thanks for the update.  I indeed hope that this is the highest priority for both Adobe and Microsoft as we have thousands of customers currently impacted and this has gone on now for nearly a week!  The sooner the better on pushing a fix.

Our company has lost a lot of money already. Also new registrations, also deals, also reputation. Someone got any idea how to fix this part besides the technical part?

Hi,

The interim solution that I'm aware of is to uninstall the Dec 29 Flash Player for IE update (KB3132372) and prevent it from re-installing.  I know this is not ideal, especially for customers with many systems.

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Maria

Hi 十八张48633356,

Please begin a new thread for your crashing issue.  This thread is for a different issue and combining different issues in one thread leads to confusion.

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Maria