I'm on a mac using safari. I've downloaded adobe flash. It will not install. Can you help?

[Mookie427]

I'm on a mac using safari. I've downloaded adobe flash. It will not install. Can you help?

[_maria_]

Hi,

What does 'it will not install' mean?  What is the exact behaviour? Is there an error message?  If so, post a screenshot (see How to post a screenshot in the forum‌) of the error. Also, what version of OS X are you using?

Thank you.

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Maria

[Mookie427]

Thanks for answering

I'm on OS X el captain

After the install is finished the message is

Adobe flash player could not be installed you can troubleshoot from the following resources:

Then it says start over

Marla

[Mookie427]

Also-- it doesn't really finish it says installation failed

Marla

[_maria_]

@Mookie427,

I'll need some install files to troubleshoot further. Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log) listed.  Please read through the FAQ before doing anything.  Ideally the log files submitted should be from the same installation attempt and setting up the system correctly before running the installer reduces the chance of having to repeat the process.  Once the files have been obtained, upload the files to cloud.acrobat.com using the instructions at How to share a document or upload them using a file sharing service of your choice.  Post the link to the uploaded files in your reply.

@roberts94465514

Please try renaming the file to AdobeFlashPlayer_20_a_install.dmg (remove -2 from the file name).  If that doesn't work, please provide the install log files as I requested from the OP.  Posting a screenshot of the installer dialog window is also helpful.

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Maria

[Mookie427]

I'm so sorry I really don't understand what you are saying I should do.

Marla

[_maria_]

I need to obtain log files from you to investigate further.  The FAQ I link to has instructions to obtain the log files.

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Maria

[Mookie427]

I tried that... Got up to part after I marked the install file then tried to install and it failed. Can I speak to someone live?

Marla

[_maria_]

Hi,

I'm sorry, Adobe doesn't provide phone support for Flash Player.

Please try the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.  If that doesn't work, I'll need to get the install.log and FlashPlayerInstallManager.log file from you to troubleshoot further.

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Maria

[Mookie427]

Nothing says that on that page

Marla

[_maria_]

Please scroll down to the bottom of the page, to this section:

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Maria

[roberts94465514]

I am having exactly the same issue. The application stops responding at step 2. It never gets to asking me to type in PW to allow modification.

Macbook Pro using El Capitan 10.11.2

Trying to install file:///Users/robertstone/Downloads/AdobeFlashPlayer_20_a_install-2.dmg