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WYSIWYG is Missing

New Here ,
Mar 24, 2008 Mar 24, 2008

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Due to a system failure, I've had to install RH-X5 onto a Vista Ultimate system. I've applied to two updates, but I no longer appear to have RoboHelps WYSIWYG editor available. When I try to open a Topic, Explorer fires up, yet in RH's Options, it is allegedly set to use the internal editor.

On running RoboHelp, I do however get a message saying "Unable to load component 4".
Am I backing a looser here? Does RH-X5 simply not work on Vista?

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LEGEND ,
Mar 24, 2008 Mar 24, 2008

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Hi George

I think with X5 under Vista you are on your own. Only versions 6 and 7 are "Vista capable".

Cheers... Rick

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Guest
Apr 08, 2008 Apr 08, 2008

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Hi there,

I've got the same problems on a Windows XP machine.
When installing / registering / starting Robohelp X5 this error message appears: 'unable to load component 4'.

The WYSIWYG tab is missing...

Any ideas on getting this tab back??

Thanks in advance.

Greetings
Bert

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Community Expert ,
Apr 09, 2008 Apr 09, 2008

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Welcome to the forum.

Sorry but I have seen anyone report that problem except with Vista as the operating system.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Guest
Apr 09, 2008 Apr 09, 2008

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Ok, thank you.

Is it possible to uninstall & install the software? Do you have to register Robohelp again ?

Greetings
Bert

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Community Expert ,
Apr 09, 2008 Apr 09, 2008

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As this is X5, just uninstall and reinstall. If you get prompted to register, you can skip that as you are already registered.

X5 can be activated any number of times.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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