Bonjour,

[bibiane47@hotmail.com]

Je suis incapable de télécharger correctement Adobe Digital. Je l'ai désinstallé parce qu'il ne pouvait pas ouvrir mes livres numériques provenant de Bibliothèque et Archives Nationales du Québec. Je voyais le téléchargement mais je ne le voyais pas dans la bibliothèque d'Adobe. Si je le téléchargeais le même  livre j'avais un message indiquant qu'il se trouvait déjà dans la bibliothèque. J'ai désinstallé Adobe et fais un nettoyage de mon ordinateur avec CCleaner. J'ai essayé de réinstallé Adobe mais il ne fonctionne pas. Que faire?  Merci

[Nanaky]

What happens exactly when you try to install it?

[bibiane47@hotmail.com]

Bonjour,

When I open it I can't do anything. By exemple I want to change the authorization I receive a message saying my password is wrong, I changed it and I receive the same message. I want to download a book and it doesn't appear in Adobe.

Kind regards,

Jules

Protégez-vous ainsi que vos amis, si vous transférez ce message, faites-le en Cci et veuillez supprimer mon adresse e-mail.

Envoyé du IPad de Jules

Le 6 janv. 2016 à 03:44, Nanaky <forums_noreply@adobe.com> a écrit :

Bonjour,

created by Nanaky in Adobe Digital Editions - View the full discussion

What happens exactly when you try to install it?

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[Nanaky]

Can you login wiht the same password und www.adobe.com?

[bibiane47@hotmail.com]

Yes I can

[Nanaky]

Then try to reset password and used only Letters and numbers.

[bibiane47@hotmail.com]

I got a new password and I erased the authorization and then re-authorized it. The problem remain. Once again I desinstalled Adobe Digital 4.5 and re-installed it. No change. The Adobe window is empty.. all can I do is authorize or not. When I open Adopbe this is what I see...

[Nanaky · Accepted solution]

Closed Digital Edition.
Rename My Digital Edition folder in My Digital Edition.old under you Documents.

Start Digital Edition.
Download eBook again.

[bibiane47@hotmail.com]

Dear Nanaky, I don't know how say thank you, All is perfect thanks a LOT for your help.

[Nanaky]

You are welcome.