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Why do I get the message "Application Initialization Error" when I try to install Flash Player?
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Hi,
Please provide the following information:
Thank you.
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Maria
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Windows 7, 2010
Browser is latest Internet Explorer (8 0r 9, I believe)
I tried using the link from Lumosity, as well as the link from Adobe
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Hi,
Thank you for providing the information. I'll need to get some log files from you to troubleshoot the 'application initialization error'. Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all files listed: FlashInstall.log, Adobe_ADM.log and Adobe_GDE.log, so that we can troubleshoot the issue.
As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring. There have been numerous posts on this, but no one has yet supplied log files, which hinders our ability to investigate and fix the issue.
Thank you.
--
Maria
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I suspect that this is related to the three days that Adobe just spent in response to case 0187400913. If you can get to Adobe support and get the case records you will find the material you need, since the three techs that worked on this got into my computer to finally fix the issue
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Hi,
Adobe does not provide phone support for Flash Player. The only support for Flash Player is these forums. I don't know who you spoke to, or accessed your computer.
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Maria
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The case number was 0187400913, and I can get you the three tech names
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Hi,
I don't work on Acrobat and don't know the phone support provided for Acrobat. There are completely different people working on Acrobat and Flash Player.
It would be quicker to provide the Flash Player install log files as previously requested.
As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring. There have been numerous posts on this, but no one has yet supplied log files, which hinders our ability to investigate and fix the issue.
Thank you.
--
Maria
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All right -- then lead me through to steps to find and transmit what you need. I am sorry for being frustrated but Adobe has cost me three days of production so far, and I need to get this resolved.
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All right -- then lead me through to steps to find and transmit what you need. I am sorry for being frustrated but Adobe has cost me three days of production so far, and I need to get this resolved.
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Thank you, and I apologize for the trouble you've had the past several days with Adobe products.
Thank you.
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Maria
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This will probably take me a while, since I am no techie. I assume you will be the addressee, or be able to retrieve the material? How do I make sure they get to you, and are destroyed once you have finished with them?
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No worries.
I'll post back here whether or not I was able to retrieve the files, and if so, you can delete them from whichever service you uploaded them to.
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Maria
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Cool
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I have all the files collected and ready to go. However, using the instructions, I cannot get them into the cloud. Is there another way of sending the,?
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I doubt you can retrieve them, since they did not get to your cloud. The written instructions didn't pick up the files and put them into the cloud, or at least I could find no confirmation of that. Further, the instructions for uploading apparently did nothing
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Hi,
I apologize. It appears the process described in the FAQ has changed since that FAQ was published. Hopefully the following will work.
Hopefully this will work.
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Maria
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https://files.acrobat.com/a/preview/517ee6a4-b21a-4a22-8648-894538f18c22
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Fantastic. You were able to upload the files when I was posting. I have downloaded the files you posted and see an error.
Do you use a proxy server, or have anti-virus software installed?
The online installer downloads Flash Player silently in the background and installs it silently. This download is failing, although, I'm not sure why. I'm forwarding the error log to the team that handles the online installer.
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Maria
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Please bear in mind that I have had Flash Player installed and working on 2010 with absolutely NO issues for quite a few years. It was only this week, when Adobe needed to fix an Acrobat problem (case 0187400913) that Flash Player disappeared from my computer, and I could not reload it.
I do use Norton, and there MAY be remnants of prior anti-malware and anti-virus programs still on the computer (which until now had not affected the operation of Flash Player, as far as I could tell) Likewise, I have Opera as a second browser, and I use aol, usually through Explorer, as my e-mail.
The "fail" indication I get from adobe is: "Application initialization error", whatever THAT may mean.
Jim
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Hi,
It's possible Norton is the culprit. You can try disabling Norton and try again. If the online installer works, Norton is the culprit. If it doesn't, then we can continue to troubleshoot.
The offline installer, I linked to previously (Installation problems | Flash Player | Windows 7 and earlier) will work for you as it is the complete installer file. Unlike the online installer, it doesn't download anything in the background.
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Maria
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Norton has been on my computer for a couple of years, with no impact on any Adobe product. Therefore, it seems totally illogical for it to be the culprit, since the difficulty with Flash Player only began a couple of days ago. I expect Adobe to solve its own problems -- which have now caused me to lose over a week of availability. I am going to request that, as a minimum, my monthly fees for January should be refunded.
Jim
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Hi,
I apologize for the troubles you've had. Anti-virus software has been known to block installations, and falsely mark valid software as malware/virus, etc, therefore the reason for my question.
Regarding "I am going to request that, as a minimum, my monthly fees for January should be refunded." I'm not sure what you are referring to as Flash Player is a free product.
Thanks again for your assistance in providing the Flash Player installer files, which did help identify the reason for the 'initialization error' you were receiving. In the future, if you get this error, simply use the offline/standalone installer at the bottom of the page I linked to previously.
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Maria
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I realize Flash Player is free, but the deletion of Flash Player from my computer led to the problem of not being able to reinstall I again; and that deletion was done by one of the techs who eventually got my subscription program working.. The term is "consequential damages". Now, if you still insist that I disable my anti-virus software, thus exposing me to all sorts of potential damages, I'd like some assurance that there is no risk to my following your request, and that any damages incurred as a result of my computer being unprotected are borne by Adobe. I think that is only reasonable.
Jim
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Hi,
There is always a risk of something happening when disabling anti-virus software, however, at times anti-virus software does interfere with software installation. You've already been very helpful in providing the log files and I completely understand your concern in not wanting to disable the anti-virus software, as such, will not ask you to do so since you are not comfortable doing so.
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Maria