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''Error to download - error getting license. License server communication problem'' message is opening when I am trying to open a purchased textbook.

New Here ,
Jan 15, 2016 Jan 15, 2016

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I opened it once at Work two days ago , and now it's giving me this message.

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Jan 16, 2016 Jan 16, 2016

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Hi sarahz96277734,

Is there any error code along with this message like " E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER  " ?

Please let us know the complete error message.

Regards,
Aadesh

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New Here ,
Jan 16, 2016 Jan 16, 2016

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Hi,

I am getting the same error message:

"Unable to download

Error getting Licence. Licence Server Communication Problem: E_LIC_CERTIFICATE_SYNTAX"

I have not managed to download the book I purchased at all so far. Oddly, downloading sample books works just fine.

Any ideas how to fix this?

Cheers,

Kirsi

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New Here ,
Jan 16, 2016 Jan 16, 2016

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Mine says ''E_ADEPT_NO_TOKEN''

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New Here ,
Jan 20, 2016 Jan 20, 2016

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Still struggling with the problem: Error getting Licence. Licence Server Communication Problem: E_LIC_CERTIFICATE_SYNTAX".

So far I have activated/de-activated the account from Adobe Digital editions for dozens of times, no effect. I have removed the program, installed older version, removed older version and installed new version again. Still the same result.

I have tried downloading the download link with Firefox, Edge and Internet explorer and cleared browsing history. No effect.

Service provider is stating that there is something wrong with my account, but I cannot see anything in the account data that would affect the usage. Should Adobe support check my account if there truly is something wrong with it?

All the time and with any browser I am able to download test books and test pages just fine. Any hints what to do?

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New Here ,
Mar 17, 2018 Mar 17, 2018

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Hi!

I am having the same problem. Did you find a solution?

Thanks

Mark

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New Here ,
Jan 16, 2016 Jan 16, 2016

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This is the complete message ''Unable to download. Error getting License. License Server Communication Problem : E_ADEPT_NO_TOKEN''

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Jan 16, 2016 Jan 16, 2016

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Hi sarahz96277734

In some cases, "E_ADEPT_NO_TOKEN" means ADE cannot get correct content from .acsm file. I suggest you to check the content of .acsm file first (should be a lot of text inside, begin with "<fulfillmentToken..."), and then check the permission that ADE can read this file correctly.


Regards,

Aadesh

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New Here ,
Jan 16, 2016 Jan 16, 2016

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Hello

I have the same error  E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

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New Here ,
Jan 16, 2016 Jan 16, 2016

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I don't know what to do. I think the provider has to fix that issue , but of course, they're not open on the weekend.

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Jan 16, 2016 Jan 16, 2016

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