flash player connection failed unable to complete installation

[gulluwing-fJO8Jq]

I.m using win 8.1 64 bit with firefox and when I try to install the last flash player  update appears the error "flash player connection failed unable to complete installation". i also uninstalled the previous version but nothing changes. Can you help me?

[_maria_]

Hi,

Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all 3 of the log files.  Since this is a 64-bit OS, provide the FlashInstall.log file from the System32 and SysWOW64 directories.  Upload the files to cloud.acrobat.com using the instructions How to share a document or some other file sharing service of your choice.

Do you have anti-virus software installed?  If so, which one?

Thank you.

--

Maria

[gulluwing-fJO8Jq]

File condivisi - Acrobat.com

I use kaspersky internet security

[_maria_]

Hi,

This is the online installer, which downloads and installs Flash Player silently in the background, that is returning the error.  The log files you provided are for the Flash Player itself, and do not contain logs for the online installer.  The log file for the online installer, Adobe_ADM.log, is saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs. If you post that file, we can investigate why it failed.

In the meantime, you can try using the offline installer, posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page, in the 'Still having problems' section.  This is the full installer and should work without returning the connection error.

--

Maria

[gulluwing-fJO8Jq]

here the logs

File condivisi - Acrobat.com

[_maria_]

Thanks for posting the log files.  I'll forward them to the team responsible for the online installer.

Where you able to install Flash Player using the links at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page?

--

Maria

[gulluwing-fJO8Jq]

Yes I have done it with the previous version but when I tried to update to the last version I stumbled in the same error so I think, in the future,  I will always update using the manual method