RH7: Can't add images

[darkagn]

Hi all,

I have been away from RoboHelp for a while but now I am working with a new install of version 7 with an old project (upgraded from RH6). I am having trouble adding images to my topics. Normally what I do is press CTRL+G to bring up the image properties dialog, browse for the JPG image to add (it's path gets placed in the Image name: field and a preview of my image is shown), press OK and voila! The image appears in my file. Now I can browse and select the image name but the preview and image name fields are not updated. Pressing OK does not add the image to my file. Has something changed in version 7?

Thanks in advance for any advice on this issue,
darkagn

[Peter Grainge]

Sorry, haven't seen anyone report this problem.

See if it is the same with a new project and one of the samples.

[darkagn]

Hi Peter and thanks for the quick reply,

The issue is occurring with both new projects and the sample projects as well as my old, upgraded project. As this is a new install, do you know if there is a patch that I can download that has been released since version 7 was released?

Cheers,
darkagn

[RoboColum_n_ · Accepted solution]

Hi darkagn.
There is a RH 7.0.1 Update you can install which you could try.

[MergeThis]

Was the "new install" handled by IT? An RH install must be done by you on your machine, with full admin rights. I know that IT folks sometimes refuse to allow this, but "it is what it is." Also, you should retain full admin rights at least until you've opened one project.


Good luck,
Leon

[Peter Grainge]

Leon

This has changed in RH7. IT can install with their logon now.

[darkagn]

Hi all and thankyou for the suggestions,

It turns out that Update 7.0.1 referred to by Colum resolved the issue. It had to do with my absolute file path for my images being longer than 120 characters. I hadn't thought of this since "standard" maximum length of file paths in Windows is 260 characters. Anyway, all solved now.

Thanks again,
darkagn