I am a support tech trying to move a CC 2014 suite for an end users desktop to a surface book we just acquired for him. The end users Creative Cloud account does not show the products registered? When I try to register the software using one of the product license keys, I get a message telling me that serial number is in use by another computer. Phone support would only tell me that the serial number did not come back registered to the account I used. Support said It looked like a personal account that was not entitled to have phone support and they recommended Chat. I just want to know who its registered to. My thought is its a former employees personal account. They are telling me its cancelled? But the software still works on the desktop fine?
I'm fine using Chat, but how the hell do I get chat support. There seems to be no possible way to chat with anyone?
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
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Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )