Frustrated!!!

[jordii]

I have tried for weeks to get this sorted out and I would really like someone to answer my question instead of telling me that they can't help me.  I use Windows 10; downloaded Adobe Digital Editons 3.0 and cannot authorize the computer; see the borrowed books from my local library in my ADE library or even the ones I have purchased from KOBO.

[caroler71593347]

Have you tried uninstalling and reinstalling the app?

[jordii]

Yes, several times.  I have Windows 10 and originally installed the 4.0 version but was told to try 3.0 as it works better with Windows 10.  No luck.

[DaleM60]

Assuming you are on Windows operating system. Have your tried deleting the Adept key in the registry? If not you might try that. To do that: Close Digital Editions. In your Run window type: regedit. Navigate to: HKEY_CURRENT_USER\Software\Adobe\Adept. Right click on the Adept key and delete. Close regedit. Reopen Digital Editions. Click on Help and Authorize computer. Hopefully you will be in business.

[caroler71593347]

If I am not too late, create a recovery point before you begin

[waynet3697623]

Not exactly sure of your problem, but if you cannot authorise because your computer has a different authorisation, you have to derauthorise it first, then authorise again.