I have had a new hard drive installed on my computer. I'm unable to download any books because it says I need to active but when I go under help it says I'm activeted, it also doesn't have an erase option. Any ideas?

[dianeg64943655]

I have had a new hard drive installed on my computer. I'm unable to download any books because it says I need to active but when I go under help it says I'm activeted, it  also doesn't have an erase option. Any ideas?

[Nanaky]

Do you are get which error message?

[dianeg64943655]

When I try to download from the library I get Error check activation, when

I check help in the adobe it tells me my computer is activated.

[Nanaky]

Macintosh:

1. quit Adobe Digital Editions.
2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
3. Open Adobe Digital Editions and reauthorize.

Windows:

1. Close all applications.
2. Choose Start > Run.
3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select the Adept key.
6. Choose File > Export.
7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
8. Right-click the Adept key and choose Delete.
9. In the Confirm Key Delete dialog, click OK.
10. Close the Registry Editor.
11. Open Adobe Digital Editions and reauthorize.