E-book isn't in my account and I can't re-download it

[marisap31356617]

I purchased an e-book and downloaded it to Adobe Digital Editions.  Now it isn't in my Adobe account anymore, and when I try to download it again I get the error message saying the license is already fulfilled.  How do I find the book I purchased and have used previously in my Adobe Digital Editions account?

[Nanaky]

Have you download the eBook directly from the website of the reseller of the eBook?

[marisap31356617]

Yes, when I try to download the book again it says the license is already fulfilled.

[Nanaky]

Closed Digital Edition.

Rename My Digital Edition Folder under Documents in My Digital Edition.old
Start Digital Edition again.

Check if the right adobe ID under Help > Computer authorization

If this the wring adobe ID download and open the eBook new.

.

[marisap31356617]

I renamed the file in Documents to My Digital Editions.old, started Digital Editions again, and went back to the original website to download the eBook again.  I got the same error message, which is shown below.

[Nanaky]

You are sure that used the same Adobe ID as the first download?

[marisap31356617]

Yes, I haven't changed anything with my Adobe ID.

[Nanaky]

In this case contact the reseller of the eBook to check it. Its should work when you have used the same Adobe id.

[marisap31356617]

I have already worked with the seller of the e-Book before I started this week-long process with Adobe.  I am able to download the book but cannot open it in Adobe Digital Editions.  I need to get a resolution from Adobe on this.  It has been almost a week now, and I have to wait 18 hours after I leave a reply before I get a response, even though the Adobe Customer Service told me this "forum" process would get me an answer in 2-3 hours.  It's been 6 days.

[marisap31356617]

Should I uninstall Digital Editions and install it again?  How do I get the license to reset?  That's the original error message - License already fulfilled by another user.

[Nanaky]

That was not help. The problem its in the eBook itself when you open it not with a other Adobe ID. You need a new Download of the firel with can linked new with Adobe iD. In this case nothing help what do can make in Digital Edition.

You can also wait for a answer of STAFF. I have only try to help