How can I get past the error messages that keep popping up when I try to download Flash player?

[Davisfamily7]

How can I get past the error messages that keep popping up every time I try to download anything?

[Jeff A Wright]

Moving this discussion to the Installing Flash Player forum.

[Sunil_Bhaskaran]

Hi

Could you please let us know more about the error messages that you got?

The following page has information on the error messages: http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

Thanks,

Sunil

[chayag1506]

still getting error message. tried everything

[_maria_]

Hi,

What is the error message you are getting? Please provide the following information so that we may provide assistance:

• Operating system version
• Web browser and version
• Flash Player version
• Explain your problem in step-by-step detail if possible
• If you get error messages, please provide a screenshot

Thank you.

--

Maria

[chayag1506]

the error message I get is 'application initialization error'.

operating system version is 64 bit operating system

web browser is either internet explorer of firefox

I get this error as soon as I try to download the flash player. I do not

have any versions of flash player installed in the computer

[_maria_]

Hi,

Thank you for providing the requested information.  I'll need to get a couple of log files from you to troubleshoot the 'application initialization error'.  To obtain the log files, please do the following:

1. Open Windows Explorer and navigate to C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
2. Locate the Adobe_ADM.log and Adobe_GDE.log files
3. Upload the two files to cloud.acrobat.com using the instructions at How to share a document‌ or some other file sharing service of your choice that does not require log-in to access the files.

As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring. If you do use the offline installer please do provide the log files for us to troubleshoot the initialization error.

Thank you.

--

Maria

[chayag1506]

I think I sent it. did you get it

[_maria_]

Hi,

You'll need to post the link to the uploaded files.  Sorry, I forgot to mention that.

--

Maria

[chayag1506]

how do i post link

[chayag1506]

in the how to instructions it says (supposed to be 9. 10. 11

1. copy the shared document address (like

https://files.acrobat.com/preview/...)

2. click Close

3. paste the link copied in 9 above into the forum post

the link in 9 doesn't work

[_maria_]

What happens when you try to use the anonymous link from step 9?

At step 8, a dialog window displays with the link. It's usually longer than the text field.  You'll need to ensure to copy the entire link.

[chayag1506]

I get the message in the attachment

[_maria_]

I'm sorry, I don't understand your reply.

--

Maria

[chayag1506]

that was the error message I got when I clicked on link on number 9