Copy link to clipboard
Copied
I've upgraded my laptop to Windows 10. Digital Editions installed fine but it won't download a licensed ebook. It worked fine on my old Windows XP.
I get this error message:
Error getting license.
License Server Communication Problem: W_ADEPT_CORE_WRONG_DEVICE
The book won't download on my Sony Xperia phone either. Can anyone help?
In this case your Digital Edition are fine. Perhaps its a download only for one Device. Ask the Reseller of the eBooks if he can check the permission of the eBook.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Thank you for the very quick reply.
I only got as far as going to the Adept folder in the registry. It only has the folders "Activation" and "Device". There's no "Adept Key." Inside the "Device" folder there is a file called "key." Inside "Activation" there are the folders 0000 thru 0004
Any ideas? Thanks again.
Copy link to clipboard
Copied
Remove the Adept Folder complete.
Copy link to clipboard
Copied
Thank you for this next suggestion, Nanaky. Unfortunately, I still get the same error message after removing the Adept folder completely. It asks for my digital ID, accepts it and says I can now DL licensed content but the particular book is still not downloading.
Copy link to clipboard
Copied
Get you only the error by one file?
Copy link to clipboard
Copied
It's my first and only licensed file. I first downloaded it on a Windows 7 system and it worked fine. But it won't DL on my laptop nor my mobile phone.
Copy link to clipboard
Copied
Then try it work a sample file (also with drm): Sample eBook Library | Adobe Digital Editions
Copy link to clipboard
Copied
Thanks for staying with me. The sample ebook downloaded fine. It's that particular licensed ebook that's not working. Does that mean it only allowed a one-time download? It worked fine on my old Windows 7 but I no longer have access to that device.
Copy link to clipboard
Copied
In this case your Digital Edition are fine. Perhaps its a download only for one Device. Ask the Reseller of the eBooks if he can check the permission of the eBook.
Copy link to clipboard
Copied
I guess you're right. I'll do thanks. Thanks for all your help.
Copy link to clipboard
Copied
You welcome and good Luck.
Copy link to clipboard
Copied
Just an update. I was given a new link and it worked. But before it did, I encountered connection error and said I should have internet connection even though I did. This helped: I cannot get authorized in Digital Editions Thanks again for staying with me, Nanaky.
Copy link to clipboard
Copied
Has you check if any security software anything blocked?
Copy link to clipboard
Copied
No. I just cleared the browser cache as the link suggested and the problem was solved.
Copy link to clipboard
Copied
Fine.